ProteinArsenal.com Return Policy

At ProteinArsenal.com, we strive to ensure your satisfaction with our products. In the event that you need to return an item, please review our return policy guidelines below.

Approval Process:

All returns must be approved in advance. To initiate a return, please contact our customer service team at support@proteinarsenal.com. Provide your order number, the reason for the return, and any relevant details.

Unopened Containers:

Returned items must be in their original, unopened condition. Unsealed containers or products with broken seals will not be accepted for return.

Authorization Period:

Approval for returns must be requested and authorized within 14 days of the original purchase date. Requests received after this period may not be considered.

Food and Perishable Items:

All food and perishable items are subject to specific rules and regulations. Due to the nature of these products, returns are accepted only in cases where the product is defective or the wrong item was shipped. Please contact us promptly to report any issues with perishable items.

Return Approval:

Once your return request is received, our customer service team will review the information provided. If the return is approved, you will receive further instructions on how to return the item.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. Please ensure that the returned items are securely packaged to prevent damage during transit.

Refund or Exchange:

Upon receiving and inspecting the returned item, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. Provide photographs of the damaged or defective product, and we will work with you to resolve the issue.

Contact Information:

For return inquiries and authorization, please contact our customer service team at support@proteinarsenal.com

We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.

Thank you for choosing ProteinArsenal.com!

Sincerely,

Protein Arsenal LLC
ProteinArsenal.com Customer Service